Please help me in configuring pop3 email account in service now, as I am new to setting up email accounts.

[saleemali]

Please help me in configuring pop3 email account in service now.

[amacqueen]

I believe you will have to log a ticket on HI for this!

[tony_barratt]

Hi Saleem,

This in what I see when I go to System Mailboxes-> Email Accounts-> New

So so far no cause for alarm!

However if I go to System Mailboxes-> Email Accounts

I see this:

If you do not see a default POP3 account, completed with username and password, then you can refer to this KB to reprovision your Pop3 and SMTP accounts.

https://hi.service-now.com/kb_view_customer.do?sysparm_article=KB0540748

1. Navigate to hi.service-now.com.
   
   
2. Click Manage Instances.
   
   
3. Hover over the name of the instance for which you want to request email reprovisioning, click Actions, and select Reprovision E-mail.
   
   
4. [Optional] In Please select the Instance, change the specified instance.
   
   
5. Click Submit.

....

....

Do read all the KB - the above is just a current extract.

Please let me know how you get on.

It would be good to solve your issue here, so other users of this Community can benefit.

Best Regards

Tony

[tony_barratt]

Hi Saleem,

If reprovisioning does not work for you. I have a further question:

What version is your instance?

https://hi.service-now.com/kb_view_customer.do?sysparm_article=KB0542171

The Email Accounts plugin fails to create account records when email properties are missing.

This is fixed in Eureka Patch 7 and Fuji.

Best Regards

Tony

[saleemali]

Hi Tony,

Thanks for the update.

On activating Email Accounts plugin, my Email Account table is empty, there are no default email accounts.

So I am trying to create email accounts.But I am not sure what are these Username and Password ?.

I am getting authentication error while checking pop3 connection. From where we will get these credentials?