Hi, thanks for the clarifications. Here's my summary of the problem and the ask from ServiceNow.

Problem: multiple tag-values are assigned to a key for the same CI and some values may be wrong.

Required solution: identify the tag values that are wrong and provide a way to remove or correct these tags.

i would recommend raising an idea in the ideas portal for this since this is an enhancement request.

 1. as mentioned earlier, same CI having multiple tag values for a key, is not a scenario that we support till date

 2. as a remediation, there's a need to remove the wrong values - this requires an additional remediation action (remove tag value record) which we do not support till date

With sufficient upvotes for the idea we will take it up into the product in coming release.

in the meantime when i get some time, i will get across a simple code-fix for the point 1. above - at least this will surface the wrong values to you.

Ram