Invalid Service Account - MID Server Installation

lopchris27
Tera Contributor

Dear my fellow ServiceNow Enthusiasts,

 

Hope you're all doing great!

 

I would just like to seek some help and guidance regarding this challenged I recently encountered while setting up or installing MID Server to our client's servers.

 

I tried to install MID Server using the .msi installer from ServiceNow (Vancouver). Before proceeding with the installation I already created a local account on the server with log on as a service rights and this account is not an admin or a member of it neither. When I was on the part of the installation where it asked me to enter a service account and validate therein, it prompted me that it's "Invalid Service Account".

 

Also tried to create a local account from the installation window and added log on as a service rights as well but same prompt occurs.

 

I've tried to use a domain account (not an admin) and added log on as a service rights however it prompted the same "Invalid Service Account".

 

May I know if someone here encountered the same and if you're able to find the cause.

 

Thank you so much and Happy Lunar Year!