Hi,

In addition to Priya's answer, I would like to suggest you something.

Check few things:

1. user in instance, has "mid_server" role.

2. mid server installed behind a firewall i.e. in private network.

3. check the proxy server settings, whether it is not allowing to connect to the instance from the windows mid server service.

As a workaround,

1. uninstall the MID Server using the script available in agent/bin folder.

2. after that, Download the fresh MID server installation files and extract it.

3. you need to manually edit the config.xml and update the parameters ServiceNow instance URL, MID User Name/password created in the instance and MID Server Name.

4. update the parameter "wrapper.name" and "wrapper.displayname" in wrapper-override.conf file available under folder agent/conf.

5. execute the "start.bat" available agent folder after updating the above information in config.xml and wrapper conf. Now it will create a MID Server record in ServiceNow instance.

Give it a try and let me know if it solves your problem.