sm_user role for service mapping
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04-22-2020 10:03 PM
Hi All
there is an OOB role sm_user for service mapping .
This role inherits itil role . Now as we are looking to replace itil with BS ( Business stakeholdder ) , we want to understand the impact if
a. revoke sm_user role and give BS . Will users still be able to view service maps ?
b.modify the roles inherited by sm_user and replace itil with BS
For both of the above scenarios , will user still be able to access service maps .
please guide me , need urgent help
regards
GARY
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Service Mapping