Hi Felix,

Try to put some log statements in the code to know the flow. If control is entering in any of the if/else conditions and still its not working then you could try to assign assignment group using sys_id of respective group.

1.   if (sEmailAddress.indexOf("ithelpdesk@conns.com") != -1) {
2. gs.log("Email From :"+ithelpdesk@conns.com);
   
3.   current.assignment_group.setDisplayValue("IT Helpdesk");         //replace with current.assignment_group = sys_id_of_group
4.   }
5. else if(sEmailAddress.indexOf("security@conns.com") != -1){
6. gs.log("Email From :"+security@conns.com);
7. current.assignment_group.setDisplayValue("IT Securities");         //replace with current.assignment_group = sys_id_of_group
8. }