Multiple channel use with Agent Chat
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02-10-2022 11:32 PM
Hello,
I want multiple channels use with Agent Chat. Start with ITSM and develop the best approach to layering in other chat channels over time. Use out of the box functionality as much as possible and identify where the heaviest lifts may be. This does NOT have to be fully functional - just a representation of capability. Can anyone help me with this?
Thanks In advance.
