Software Asset Management Core (com.snc.sam.core) plugin activation in Istanbul

James Blight · ‎08-07-2017

Earlier on I was going to activate the Software Asset Management Core (ID: com.snc.sam.core) plugin on a subprod Istanbul instance as a first step to testing an integration.

Except, although it is listed in https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/plugins/reference/is... it is not available:

Tried in my own local dev with the same results - not listed to activate.

Anyone know if this plugin has been rolled into something else or is it one that has to be activated by ServiceNow themselves?

Thanks

Chuck Tomasi · ‎08-07-2017

Hi James,

As near as I can tell, support needs to activate that plugin. That usually indicates it's a pay-for plugin (like Discovery or PA premium.)

It does not show up on my (Jakarta) instance as admin. If I go in with maint mode (like support) I can then see a bunch of plugins where ID contains "sam".

corina · ‎08-07-2017

Hello James.

I have it under plugins.

Have you elevated privileges?

Chuck Tomasi · ‎08-07-2017

Bravo Corina! I elevated privileges to security_admin and the plugins were visible. Personally, I don't think security_admin should be tied to visibility of plugins. It doesn't sound like a security thing to me.

James Blight · ‎08-07-2017

Hi,

I had not elevated privileges earlier as, like Chuck, I did not think plugins was related to security.

Just tried it few moments ago again, but sadly still no Software Asset Management Core plugin, only the 4 from my screenshot.

Tried in 2 of the clients instances, plus local dev instance.

Sure I have seen this in other instances in the past.

Opened up a Hi ticket to ask support anyway.