Software Asset Management Core (com.snc.sam.core) plugin activation in Istanbul

[James Blight]

Earlier on I was going to activate the Software Asset Management Core (ID: com.snc.sam.core) plugin on a subprod Istanbul instance as a first step to testing an integration.

Except, although it is listed in https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/plugins/reference/is...   it is not available:

Tried in my own local dev with the same results - not listed to activate.

Anyone know if this plugin has been rolled into something else or is it one that has to be activated by ServiceNow themselves?

Thanks

[James Blight · Accepted solution]

For anyone else who has this problem with plugins, the reply received from ServiceNow support is that there is currently a bug with Istanbul patch 6 where a subscription is also required for subproduction instances (which should not be the case).

The current workaround is to raise a request via the Hi Service Catalog to ask ServiceNow to activate for you.

All my subprod instances were on Istanbul patch 6, other than prod.

Prod is on Istanbul patch 5 but of course if its a plugin requiring a subscription I wont see it anyway.

I had upgraded my own local dev to Jakarta just as a little test but seems 'Software Asset Management' plugins have changed in the new release, this particular one not listed in the Jakarta plugin changes.

Hope that might help someone in the same boat

Regards

James