Hi Oliver,

I did the changes in my dev instance and got the desired result on list view.

Below is the snapshot for your reference.

To achieve the desired result on form view, you need to have a client script similar to 'Highlight VIP Caller'.

You can do this by editing current 'Highlight VIP Caller' client script. You need to change the table name to ' sc_request' and you need to make changes in the script for table name and field name wherever required.

Does that make sense?

Raj