sachin_namjoshi
Mega Patron

You'll can take a look at existing OOB mailscript called take_me_to_incident.

You can mimic that functionality and create your button.

https://YourInstance.service-now.com/nav_to.do?uri=%2Fsys_script_email.do%3Fsys_id%3Df25bc270d711120...

 

Regards,

Sachin