Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group

Shweta Kasbe1 · ‎07-06-2022

Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group.

I have written br its not working.Please guide me in this.

var gr = new GlideRecord('sc_task');
gr.query();
if (current.work_notes == 'My Laptop Issue') { gr.update();
}

Anil Lande · ‎07-06-2022

Hi,

Can you please share which BR you created and which table?

When task should be assigned to user? On insert/update?

Thanks,
Anil Lande

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Thanks
Anil Lande

Shweta Kasbe1 · ‎07-06-2022

before-update/insert->There is no as such option where i can mention worknotes contains

Aman Kumar S · ‎07-06-2022

Hey,

Why don't you use this in Before - Update BR condition, where:

Work notes - Changes AND Work notes - Contain - "My Laptop issue"

and in set field values section you can set the assignment group field.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

Shweta Kasbe1 · ‎07-06-2022

There is no as such option where i can mention worknotes contains