Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group

Shweta Kasbe1 · ‎07-06-2022

Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group.

I have written br its not working.Please guide me in this.

var gr = new GlideRecord('sc_task');
gr.query();
if (current.work_notes == 'My Laptop Issue') { gr.update();
}

Ankur Bawiskar · ‎07-06-2022

Hi,

update your script as this

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	if (current.work_notes.getJournalEntry(1).indexOf('My Laptop Issue') > -1 ) { 
		current.assignment_group = "groupSysId"; // give group sysId here
	}

})(current, previous);

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Anil Lande · ‎07-06-2022

Hi,

Can you please share which BR you created and which table?

When task should be assigned to user? On insert/update?

Thanks,
Anil Lande

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Thanks
Anil Lande

Shweta Kasbe1 · ‎07-06-2022

before-update/insert->There is no as such option where i can mention worknotes contains

Aman Kumar S · ‎07-06-2022

Hey,

Why don't you use this in Before - Update BR condition, where:

Work notes - Changes AND Work notes - Contain - "My Laptop issue"

and in set field values section you can set the assignment group field.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

Shweta Kasbe1 · ‎07-06-2022

There is no as such option where i can mention worknotes contains