Create Request from an Incident passing variables
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10-30-2017 11:04 AM
I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.
I tried doing something like this:
var url = "catalog_home.do?sysparm_view=catalog_default&sysparam_caller_id=";
Service catalog client:
var requester = getParmVal('sysparm_caller_id');
if (requester){
g_form.setValue('caller_id',requester);
But it didn't work, it seems like the parameter is lost after you navigate through service catalog.
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Incident Management