Hi Juliana,

This is what I am using:

To recategorize incident to request, try:

var url = "catalog_home.do?sysparm_view=catalog_default&sysparm_processing_hint=setfield:request.parent="

url += current.sys_id;

action.setRedirectURL(url);

To recategorize request to incident, try:

var incident = new GlideRecord("incident");

incident.initialize();

incident.u_recategorized = current.sys_id; //if you have a recategorized reference field on the incident table

incident.caller_id = current.request.requested_for; //so the request's caller is the same as the incident

incident.short_description = current.short_description;

incident.description = "Recategorized from " + current.number;

incident.impact = 3; //change to your own values

incident.urgency = 3;//change to your own values

incident.description = current.variables.description;// + '\n' + "Recategorized from " + current.number + '\n' + current.cat_item.name ;

incident.insert();

return incident;

}

}

harel