Hi Juliana,

In my case, the operator has to choose the correct item in order to recategorize. Each of the items has different variables, so I am not sure how you can take incident fields and fill-in the variables, unless you have only one item you recategorize to.

However, I noticed I missed a part of the process when I replied. I also have a BR:

Table: Requested item [sc_req_item]

Name:   Data from recategorisatio

When: before insert

Condition: !current.request.parent.nil()

Script:

current.u_recategorized_from = current.request.parent.number;

current.comments = current.variables.description + "\n" + "Task short description: " + current.request.parent.short_description + "\n Task description: " + current.request.parent.description;

current.variables.description = current.variables.description + "\nTask short description: " + current.request.parent.short_description + "\nTask description: " + current.request.parent.description;

current.variables.requested_for = current.request.parent.caller_id; //

Note the last line - this is a variable I have. You can fill out your variables by using current.variables.<VARIABLE_NAME> = current.request.parent.<FIELD_NAME>

De nada,

harel