Hi One thing, that I was facing, when I dealt the first time with user criteria, is the fact, that there are two options to restrict catalog items. A) through user criteria. This is the newer option to restrict items. User criteria related lists are called 'available for' and 'not available for'. They are just visible, if user criteria is activated (see below).. B) through 'Entitlements' This is the older option, and may be active in your instance. In this case, you can see 'available for user', 'available for group'.. Etc. as Related Lists on your catalog Items, and Not the 'available for'... Related List. Only one of both options can be activated in your instance. There is a system property to control, what is active.. See the following link to activate User Criteria https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/activate-user-crit.html Furthermore, you need to set each Catalog to not be visible for mobile view, to hide them for Service Portal. Also, when you do not assign a Category to the Items, they cannot be found by browsing, but by search. User Criteria AND Entitlement makes sure, Items are completely hidden from users. So it is like data access rights. Make sure, that meets your requirements. Let me know if that answered your question and mark my answer as correct and helpful, please. BR Dirk