Populate fields based on Assignment Group in Incident
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05-20-2022 04:59 AM
Hi all,
I have two scenarios on the incident form.
- I need to set category field mandatory based on specific Assignment Groups
- For those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory.
First I created system properties to fetch the sys_id of Assignment Groups and ci. and have used display business rule to fetch system properties values and i have used scratchpad value in on Change Client Script ,but it is not working properly anyone can help me on this, thanks