Approver list in change management

rjp · ‎12-07-2017

Hey Gurus,

The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.

Is there a way to include the group that the approvers are in?

Thanks,

Rob

sachin_namjoshi · ‎12-07-2017

Hi Rob,

You can add approval group column in approver related list view on change request form.

Regards,

Sachin

rjp · ‎12-07-2017

Hi Sachin,

THank you for the reply, can you provide guidance on how to update the related list? Sorry I am somewhat new to SNOW.

I know how to update personalized columns but not the related list on the CR form.

THank you,

Rob

Niklas Peterson · ‎12-07-2017

Hi,

You need admin priviliges and then right click the header row. Choose Configure, List Layout.

Then you can add more columns.

Regards,

Niklas

Niklas Peterson · ‎12-07-2017

Hi,

You can add the group column in the list by editing the list layout of the Approvers list.

Regards,

Niklas