Approver list in change management

[rjp]

Hey Gurus,

The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.

Is there a way to include the group that the approvers are in?

Thanks,

Rob

[rjp]

Hi Niklas,

Thank you for your reply.   Within the change request, I see the Approvers related   list entry.

So is this the list that needs to be updated to include the Assignment Group?

How to edit this list directly.

Sorry for all the questions.

-Rob

[Niklas Peterson]

Yes, it's the related list called Approvers that displays the approvals on the Change Request form. Just right-click somewhere on the header within this list and then choose configure, list layout. You'll get a similiar slushbucket as for selecting related lists but it will show the available and selected fields from the approval record.

Regards,

Niklas

[rjp]

Ok, So as admin, I went to the Related Lists section and typed Appr in the Name, and it returned a list called Approval Rules...i don't think this is the list I'm looking for because its from the 'Approval Engine' package and not Change Management.   Am I on the right track??

Thanks for your help/patience.

[Niklas Peterson · Accepted solution]

Just open a change request ticket and scroll down to the related lists displayed on the form. Select the Approvers related list and then right-click on the header

Regards,

Niklas

[rjp]

Ok,   so now I see the list layout, I guess the next step is to create a new reference field (approval group) after i find the correct table as the reference for this field.

Thanks again for your patience and help.