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05-04-2022 12:57 AM
Hi Rahul,
approver_user has pretty much been transitioned in to business_stakeholder on most new contracts/renewals you'll start to see the business stakeholder roles coming in.
Hence business_stakeholder role is the key role that needs to be given to user's who wants to approve a request.
Kindly refer below articles for reference.
https://community.servicenow.com/community?id=community_question&sys_id=577eb50ddbe66050d5c4d9d9689619eb
https://docs.servicenow.com/bundle/sandiego-it-service-management/page/reuse/itsm/reference/installed-with-business-stakeholder.html
Regards,
Deepankar Mathur