How does delegation work?

Hello ,

In Service -now we have an option to delegate a user.I would like to give an instance where i am facing an issue.

My Manager has a delegate so currently approval request will go to the manager as well as to the delegate . But the issue is if my managers employee status is L ( ie if he is on leave) the approval email has to go to the delegate but now if the employee status is L the user profile becomes inactive so no mail is getting triggered to the manager and neither to the delegate.

So i would like to know the code where the delegate receives a mail ( ex : approval email) if the manager is active

And also would like to know the suggestion to send a mail to delegate if the manager is inactive.

Hope i have made my self clear and hoping for a reply.

Thanks,
DK