HI Mehmet,

Are you indicating that your CSV has no header row in it? It just starts out as

Chuck

Mehmet

Fred

Don

And no "name" or other indicator at the top to tell you what the field is?

If that's the case, then no. It won't work in ServiceNow. It needs something to reference to map the incoming field to the target field. I recommend opening the file in a text editor and put one in. Then you can do the proper mapping.