Hello,

Then Please check if the business service on the RITM form is service workday or not

If yes there might be a case where when the user submitted the request the business service is not workday

The script says if RITM belongs to Workday business service then it should be visible to the user

Please check of there is any field on RITM form called Business service and check the value in that field for the submitted form by that user. If not service - workday then that is the issue.

You need to set the Business service as workday while submitting the form.

Please mark my answer correct if it helped you understand the issue