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04-17-2020 04:46 PM
I'm trying to view Interaction Records (i.e. IMS000, not Incidents, or Requests) in Agent Workspace. Right now all I can see are incidents and request, but I have interactions that exist in ITSM, but I'm unable to see them in Agent Workspace. Any recommendations are much appreciated.
- AJ
Solved! Go to Solution.
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Agent Workspace
