sergiu_panaite
ServiceNow Employee

Hello B. Boutet,



Is this happening frequently?



The message you saw is actually coming from the database side, so most probably something else was happening at the same time over the same table and your transaction could not get a lock on the database table in a particular amount of time. This can happen occasionally, but should not be seen frequently.



In cases like this, you will need to reprocess/recreate the Catalog Request.



If the issue is happening frequently then I would recommend you open an incident on our HI system and we will investigate further for you.



Regards,


Sergiu