How to send notification reminder for every 24hours up to 5days from the record created date.

Ajay37
Tera Contributor

‎05-10-2021 02:52 AM

Hi All,

How to send email notification for every 24hrs, until 5days from the creation date.

The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days.

Thanks

0 Helpfuls

Not applicable

‎05-10-2021 03:01 AM

Hi Ajay

You can do this using Flow Designer. 

When should the notifications stop? If the active flag is set to false? Or if the state is changed to something? 

If you let me know when they should stop, I'll build you a demo flow and show you. 

Mike

0 Helpfuls

Ajay37
Tera Contributor
In response to Community Alums

‎05-10-2021 03:10 AM

Hi @Mike Reading ,

The notification should trigger upto 5days from the creation date and then it should stop.

Thank you.

0 Helpfuls

Ankur Bawiskar
Tera Patron

‎05-10-2021 03:06 AM

Hi Ajay,

As mentioned by Mike you can use flow designer for this

You can try to use Do Until Flow Action and in the Until action check if it has crossed 5days; that will act as your stop condition

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Ajay37
Tera Contributor
In response to Ankur Bawiskar

‎05-10-2021 03:14 AM

Hi @Ankur Bawiskar ,

Where to insert this action? After the send email action?

I have created a flow like below.

Trigger: Repeat Every 1day

Action1: Lookup for records which are active

Action2: Send email

And then I got stopped here. 

Will it trigger notification for every individual record separately?

 

Thanks

0 Helpfuls