How to send notification reminder for every 24hours up to 5days from the record created date.

Ajay37 · ‎05-10-2021

Hi All,

How to send email notification for every 24hrs, until 5days from the creation date.

The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days.

Thanks

Ankur Bawiskar · ‎05-11-2021

Hi,

gr.sys_created_by will give user name and not sys_id or email address

event parm1 requires either user sys_id or user email address

So I mentioned which field on termination task is referring to sys_user? use that field there

So that the event gets the user sys_id

OR if you are having any field on termination task which stores user email then use that there

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Community Alums · ‎05-10-2021

Hi Ajay

You can do this using Flow Designer.

When should the notifications stop? If the active flag is set to false? Or if the state is changed to something?

If you let me know when they should stop, I'll build you a demo flow and show you.

Mike

Ajay37 · ‎05-10-2021

Hi @Mike Reading ,

The notification should trigger upto 5days from the creation date and then it should stop.

Thank you.

Ankur Bawiskar · ‎05-10-2021

Hi Ajay,

As mentioned by Mike you can use flow designer for this

You can try to use Do Until Flow Action and in the Until action check if it has crossed 5days; that will act as your stop condition

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ajay37 · ‎05-10-2021

Hi @Ankur Bawiskar ,

Where to insert this action? After the send email action?

I have created a flow like below.

Trigger: Repeat Every 1day

Action1: Lookup for records which are active

Action2: Send email

And then I got stopped here.

Will it trigger notification for every individual record separately?

Thanks