@Natanael Osvaldo Wolf
Please check below links for help
https://hi.service-now.com/kb_view.do?sysparm_article=KB0724508
https://hi.service-now.com/kb_view.do?sysparm_article=KB0716513
It those doesn't help please raise a HI ticket with ServiceNow.
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
