Ankur Bawiskar
Tera Patron

@Natanael Osvaldo Wolf 

Please check below links for help

https://hi.service-now.com/kb_view.do?sysparm_article=KB0724508

https://hi.service-now.com/kb_view.do?sysparm_article=KB0716513

It those doesn't help please raise a HI ticket with ServiceNow.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader