Be sure you have the ITSM Mobile plugin activated. Because you upgraded to NY, it is likely not activated by default. It should then show up in the Agent mobile application by default. If you want to see it in the Now Mobile app, you need to add it to the navigation bar. You can step through the Incident application in the training on the Developer Site. https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_mobileapps_newyork_deve...

Ben