Hi,

Use below script; instead of \n I have used two spaces

state_report= sr.u_productnumber+ ':' +sr.u_hpprodfamily+  ','  + '  ' + state_report;

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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