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08-07-2020 03:28 AM
Hi Salu,
It is expected as the Start condition for the SLA just considers
Priority & Assignment group.
Try including condition as
Priority | is | 3 - Moderate
Assignment group | is | ABC
State | is one of | New, Draft
Any state value that your business process considers before In progress. Once done it will look for State as well before associating new SLA.