While evaluating the SLA Pause conditions, the SLA Engine first checks the SLA Start Condition. If it finds any changes on the SLA Start condition which is there in the SLA Pause condition, the SLA would be cancelled out.

When we initially faced this issue, we raised a HI ticket and the HI team reply was that it is the normal behavior of the SLA Engine. I am afraid yo cannot do much about this.

Thanks,

Subhajit