Hi @anu ,

Please help me understand few things.

• When incident in getting created on the target instance are you storing sys_id of source incident in correlation id of target incident?
• What field is set as colesce on the target/source instances? 
• The setup I have currently in that we are setting the number of source incident into the correlation display of target incident. Are you following the same or otherwise what is the process or which field is being used to for mapping number of source incident with target incident?

Thanks & Regards,

Sharjeel