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08-30-2020 01:05 AM
Hi,
can you check what is the query for the defined relationship
on the change request I assume parent field gets populated with RITM hence the Change request is being showed in the related list of RITM
Are you storing the CHG record on RITM? if not then it won't show in related list
please populate the parent field of RITM with the CHG number and it would start showing up
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader