Empty Shopping Cart Error

AnnMarieC
Tera Guru

We are experiencing an intermittent problem of an empty shopping cart when a user orders an item. When a user orders an item and then clicks back to the main page of the service catalog the item sometimes disappears from the cart. If the user tries to check out the system prints a message stating you cannot check out with an empty cart. The item was not deleted from the cart so it should still be there.

Has anyone else experienced an issue like this?