Hi Vamsi, 

Why are we gliderecording twice ?? Also I am not getting sys_id of picture /icon variable for some reason? It is coming blank when I do get Value. All I have is display Value

grAttachment = new GlideRecord('sys_attachment');
grAttachment.addEncodedQuery("sys_id="+YOUR_PICTURE_VARIABLE_VALUE); // Value of ICON variable of the record user submits
grAttachment.query();
if(grAttachment.next()) {
    grNew = new GlideRecord('sys_attachment');
    grNew.initialize();

Cant we skip 2nd gliderecord and just initialize directly?