Hi John,

It sounds like some recent change may have had an unintended effect. I am surprised that it is blocking a user with an admin role, but that's possible if it's an ACL. I would start by using some of the debug features in ServiceNow to try and narrow down the cause.

You can turn on the ACL debug under System Security. This will output at the bottom of the screen all ACLs evaluated and the result. If you haven't used it before the debug is only active for your session so there is no impact to others. An admin can turn this on and test their own account or impersonate a user and see how that user type is impacted.

After enabling debug, click on "Open Releases." Look through the results at the bottom for any "/create" evaluations that resulted in "false" and are highlighted in red. To speed it up if there are a lot of red items just search the page for instances of "/create".

If there is an ACL preventing the creation, more than likely you don't even see the "New" button at the top on your instance. Output example results below.

Hopefully that helps narrow down the cause.

Thanks,

Jared Healy