After a conversation with the Virtual Agent has ended, the message 'No Chat Agents Currently Available' shows in the contact menu/3 dot menu. See screenshot below.
This is not correct. There are agents available. What seems to happen is that the option to connect to a live agent becomes unavailable outside of a conversation.
Where is this message configured, and can we change it so there is an 'always on' option to connect to an agent, even after the conversation has ended?
