Stop SLA

Hi All,

When an Incident ticket is created, the SLA starts and when we change the state to in progress the SLA pauses.

So basically, I need to create a new state called Pending schedule. When I change the status of the ticket to Pending schedule and mention a particular time frame for the specified interval the SLA should be stopped and when the time frame gets over the the SLA should start again even though the status of the ticket is still in pending schedule.

Any ideas how to configure this in the tool

Thanks