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07-20-2018 08:47 AM
Hello Ismail
You dont have to query system logs>emails (not recommended too). Please follow this article to setup reminder approvals
https://community.servicenow.com/community?id=community_blog&sys_id=a98ce6e1dbd0dbc01dcaf3231f961927
Please mark this post as helpful or the correct answer to your question if applicable.
-Thanks
Prateek kumar
Please mark my response as correct and helpful if it helped solved your question.
-Thanks