Stephen,

Thank you for clarifying. In Jonathon's post below, PA seems to provide the appropriate amount of analysis needed to fully understand how licenses are being utilized within the organization. However, I believe PA is an additional cost; is it not? It would be a shame if the only tool within ServiceNow that is fully capable of accurately measuring license utilization within the organization is a paid add-on and not available by default to all ServiceNow customers.

So far, this thread has provided some much-needed clarity on this topic, for me and hopefully others as well. But I must say that I still feel like this is the kind of metric that ServiceNow should just provide for its customers, especially for those that the Process User Usage Model applies to. Determining Actual License Position (ALP) in an effort to maintain Effective License Position (ELP) is far too important of a task to just leave it up to the customer and their own devices. Especially when ServiceNow is already capturing this data.

I remain hopeful that the Subscription Management Application (tabitha) fills this gap and affords ServiceNow customers the means to efficiently and responsibly manage their license utilization with minimal effort.