I know I am a few years behind, but, since I am here, I assume others will also be looking...

I changed the Value for On Hold (Incident [Incident] table) to 31 (no particular reason, just that it was listed ascending by Value).

The existing tickets set to On Hold changed their State to show "(3)". This did not change on the report from showing the State as Closed Complete.

One ticket was updated from State (3) to On Hold and this is showing the State correctly on the report.

Doing it the other way round (i.e. changing the Value for Closed Complete) pulled a different state "Closed" on the report.

I have not yet implemented this to the live environment, if anyone has tried this before and experienced issues, please let me know.