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05-07-2021 05:40 AM
Hi Harshad Pasalkar,
I have tried with senario in my pdi you can use After Update Business Rule
// Add your code here
var vew = new GlideRecord('incident');
vew.addActiveQuery(); //Cross check only active incidents
vew.addQuery('problem_id', current.sys_id);
vew.query();
while(vew.next()){
vew.state = '7';
vew.close_code = 'Solved (Work Around)';
vew.close_notes = 'The incident is Closed/Resolved';
vew.update();
}
I also attached my docs of this pdi. Please refer this
If this solution works for you, please mark it as helpful.
Regards,
Deepshikha Pandey