Hi Kathy,

You can change the default value for system property 'glide.ui.per_page' to 20, 50.

Even if you change this value globally, it wont be effective for existing users. For new users who login this property becomes effective.

For existing users, you need to run a background job to reset their user preference to the highest value that you set for rowcount. You can use this script. This is one of best practice to tackle system performance issue.

var gr = new GlideRecord('sys_user_preference');

gr.addQuery('name=rowcount');

gr.query();

while(gr.next()){

gr.value = '50';   // highest value set

gr.update();

}

Thanks

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