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06-14-2021 12:31 AM
Hi Team
I have one of the incident status as "On Hold" in ServiceNow. I have an API script in Python which fetches all the incident from ServiceNow. How do I get the timestamp of when incident state is changed to "On Hold" like we have resolved_at.
Basically, I need a variable that holds On Hold timestamp for my script logic. Which table holds this value? to which table do I have to pass the incident sys_id and get that On Hold timestamp?
Please let me know ASAP if anyone knows how to get this done.
Solved! Go to Solution.
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Incident Management