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06-14-2021 02:42 AM
Yes u_field is the name of the field which you create of type Date/Time
It will be stored only when incident state changes to On Hold for the 1st time
Again if incident moves to In Progress and if you don't want to set this field again when incident moves to On Hold then add this in BR condition
State [Changes to] On Hold
AND
Field [IS EMPTY]
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader