Yes u_field is the name of the field which you create of type Date/Time

It will be stored only when incident state changes to On Hold for the 1st time

Again if incident moves to In Progress and if you don't want to set this field again when incident moves to On Hold then add this in BR condition

State [Changes to] On Hold

AND

Field [IS EMPTY]

Regards
Ankur

Regards,
Ankur
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