how can I limit who can create incident templates that can be used by all ITIL users
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03-04-2017 07:45 AM
Hello, we are going live next week and I'm being asked to allow a specific user to create template for all ITIL users to have access to and restrict anyone else from creating any templates. Would this be something I should use a catalog UI script to accomplish and if so, how would I configure it.
Any assistance or direction is greatly appreciated
Thank you in advance,
Heidi
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Incident Management