What should I do to see Japanese characters in CSV exported file?

Riyana Rafi
Kilo Contributor

CSV export is not working in ServiceNow to display Japanese characters.

While I export in .csv format, ServiceNow export is not displaying Japanese characters . When I try to export using .xlsx Japanese characters in document are visible, however in CSV file Japanese characters are not visible and it displays like "????"

What should I do to see Japanese characters in CSV exported file?