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10-17-2022 10:17 PM
@rsram312 Yes, we found the issue. In the ACL's there is a condition as "Active = true".
As a normal ITIL user, when you submit a request to create the Change Req. or Change Task. This "Active = true" field value is not setting automatically.
Solution Proposed:
1. Adjust your ACL's to bypass this condition based on Active field.
OR
2. Add "active: true" in the request Payload whenever you send the request.